Privacy Policy

Your privacy is important to us. This policy explains how FileZen collects, uses, and protects your information when you use our services.

Last updated: January 8, 2025
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Overview

FileZen ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our file conversion services.

Key Points:

  • We don't store your files permanently
  • All files are automatically deleted within 24 hours
  • We use industry-standard encryption
  • No registration required for basic services

Information We Collect

Information You Provide

We may collect the following information that you voluntarily provide:

  • Files: Files you upload for conversion or processing
  • Contact Information: Name and email when you contact us
  • Feedback: Comments or suggestions you provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Usage Data: How you interact with our services
  • Cookies: Small data files stored on your device

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

To process and convert your files according to your specifications

Service Improvement

To analyze usage patterns and improve our services

Security

To protect against fraud, abuse, and security threats

Communication

To respond to your inquiries and provide customer support

Data Security

We implement industry-standard security measures to protect your information and files:

256-bit SSL Encryption

All data transmission is encrypted using industry-standard SSL/TLS protocols

Secure Servers

Files are processed on secure servers with restricted access

Automatic Deletion

All files are automatically deleted from our servers within 24 hours

File Handling Policy

Our File Handling Promise

  • We never store your files permanently
  • Files are processed temporarily and deleted immediately after conversion
  • We do not access, view, or analyze the content of your files
  • Your files are never shared with third parties
  • All processing happens on secure, isolated servers

File Processing Timeline:

Upload: File is securely uploaded and encrypted
Processing: File is converted using automated tools
Download: Processed file is made available for download
Deletion: All files are permanently deleted within 24 hours

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services to enhance our platform:

  • Content Delivery Networks (CDN): For faster file delivery
  • Analytics Services: For anonymous usage statistics
  • Security Services: For DDoS protection and security monitoring

These services have their own privacy policies, and we ensure they meet our privacy standards before integration.

Data Retention

Uploaded Files

Deleted within 24 hours

Processing Data

Deleted immediately after processing

Contact Information

Retained as needed for support purposes

Usage Analytics

Anonymized data retained for service improvement

Your Rights

You have the following rights regarding your personal information:

Access

Request information about what personal data we have about you

Correction

Request correction of inaccurate or incomplete personal data

Deletion

Request deletion of your personal data (subject to legal requirements)

Objection

Object to processing of your personal data in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

Stay Informed

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

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Contact Form

Visit our contact page